Travel Partners
Full-service destination management including white-labeled and co-branded programs
Your local partner for exceptional travel experiences
We are a full-service destination management company that builds local programming from arrival through departure. We partner with travel companies seeking an entirely locally-owned and operated team on the ground to support exceptional experiences for students, educators, families, and individual travelers.
Our local teams provide experienced guides, rigorous safety protocols, and thoughtfully curated vendors and excursions. We do deep discovery and custom program build-outs to ensure every experience lives up to your brand's promise — whether you need white-labeled support or a co-branded partnership.
Years of on-the-ground experience
Licensed in all three countries
Emergency
support
Locally-staffed operations
Sample itineraries for travel partners
Experiences customized to your needs and delivered with precision
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The Offbeat experience
White-labeled partnership
White-labeled partnership
We represent your brand seamlessly in our communities. Whether you need white-labeled services or a co-branded partnership, we work as an extension of your team — handling all on-ground operations while you maintain the client relationship. Your travelers see your brand, your values, and your promise.
Custom all-inclusive travel
Custom all-inclusive travel
Every itinerary is built from scratch around your travelers' goals, group composition, and timeline. We know which roads wash out when it rains, which beaches are best for which groups, and what's happening locally that could enhance your program. Lodging, meals, transportation, activities, and local guides are all included.
One dedicated program manager
One dedicated program manager
Throughout your partnership, you'll work with one primary contact who understands your company culture, program goals, and how they translate to on-ground experiences. Your program manager is your single point of contact from the first conversation through post-trip reporting.
Rigerous safety standards
Rigerous safety standards
Throughout your partnership, you'll work with one primary contact who understands your company culture, program goals, and how they translate to on-ground experiences. Your program manager is your single point of contact from the first conversation through post-trip reporting.
Community-driven impact
Community-driven impact
Every service project is part of a three-year Community Impact Plan developed in collaboration with local stakeholders. We prioritize locally-owned vendors to keep economic benefits in the communities we visit, and our projects align with UN Sustainable Development Goals prioritized by our home countries.
How it works
From discovery to delivery, we're by your side
Discovery call
We start by understanding your travelers, program goals, timeline, and budget. Whether you're planning educational programs, family trips, or corporate retreats, we'll discuss what matters most to you and your clients. This conversation helps us determine if we're the right fit and gives you a clear sense of what's possible in each destination.
Proposal and refinement
Within 10-14 days, you'll receive a detailed proposal including lodging options, activities, meals, transportation, and pricing. This isn't a template — it's built specifically for your program. We'll refine the itinerary based on your feedback, adjusting until it matches your vision. Your program manager will work closely with you to ensure every detail supports your goals and brand promise.
Pre-travel support
Once the program is finalized, we provide pre-departure materials—packing lists, educational articles, community guides — to prepare travelers for the experience. We can join planning calls, host webinars, or conduct training sessions with your travelers or staff. We coordinate all logistics leading up to arrival, keeping you informed and addressing questions as they arise.
On-the-ground delivery
From the moment your group arrives, our local guides are with them 24/7. We handle all logistics — transportation, meals, activities, accommodations — while your program manager stays in communication with you throughout. Our year-round operations teams in Santo Domingo and San José are on call for any emergencies or last-minute adjustments. Your travelers experience seamless support; you get peace of mind.
Post-travel support
After the trip, we debrief with you to discuss what worked, what could improve, and how to enhance future programs. Your travelers receive our Community Impact Report detailing the service projects and local partnerships their group supported.
Travel destinations
Unique travel experiences designed for every traveler
What our travelers say
Real experiences from real travelers
A deep commitment to traveler safety.
As one of Cornerstone’s earliest members, Offbeat has consistently demonstrated a deep commitment to traveler safety, staff development, and the ongoing evolution of its risk management systems. Their willingness to invest in thoughtful planning, transparent communication, and continuous improvement reflects the standard we encourage across our community. It’s no surprise that many Cornerstone members choose Offbeat as their trusted local operator throughout Latin America and the Caribbean. The confidence they’ve built within the travel industry is grounded in professionalism, operational excellence, and a shared belief that meaningful experiences and strong safety practices go hand in hand.
FAQs
Common questions about our destination management services
Where do you operate?
We provide destination management services in Costa Rica, the Dominican Republic and Puerto Rico, with year-round offices in San José and Santo Domingo.
What's included in your DMC services?
We provide complete arrival-to-departure management: transportation, accommodations, meals, activities, full-time local guides, 24/7 emergency support, pre-departure materials, and post-program impact reporting. We customize every itinerary to align with your program goals and traveler needs.
Can you operate under our brand name?
Yes. We offer both white-labeled and co-branded partnerships. When white-labeled, we work entirely behind the scenes — your brand is front and center with participants while our team manages all on-the-ground operations, logistics, and program delivery.
How much customization can you accommodate?
Completely custom programs are our specialty. We live and work in these communities year-round, so we know which roads wash out when it rains, which vendors deliver consistently, and which experiences will resonate with your specific travelers. Tell us your program goals, preferred activities, and budget and we'll build an itinerary that works.
Who will be our primary point of contact?
You'll work with one dedicated program manager who understands your company culture, program goals, and how they translate to on-ground experiences. Behind your program manager is our full operations team: guides, logistics coordinators, and emergency support, all based year-round in Santo Domingo and San José.
What safety certifications and insurance do you maintain?
Our operations are fully licensed and insured in each country where we operate. We partner with Cornerstone Safety Group for risk management consulting and maintain comprehensive evacuation plans for every program. All staff undergo thorough background checks and hold current CPR and First Aid certifications. Many of our staff also hold Wilderness First Aid or Wilderness Medicine certifications. We'll collaborate with your safety team to meet or exceed your specific requirements. Learn more about our approach to safety.
How do you support local communities?
We hire local staff, work almost exclusively with locally owned vendors, and ensure tourism dollars stay in the communities we visit. Every service project is part of a Community Impact Plan developed with local stakeholders. We track and report measurable outcomes (hours contributed, families impacted, infrastructure completed) so your travelers see the tangible results of their participation. Read more on our philosophy of responsible travel and view our Impact Report.
What's your group capacity?
We can manage multiple concurrent programs across our three destinations. Our year-round offices in Santo Domingo and San José, combined with our full-time and seasonal staff network, allow us to scale operations while maintaining quality. Contact us to discuss your specific program volume and timing.
How does pricing work?
Pricing is based on destination, program duration, group size, accommodations, and the types of activities and experiences involved. We provide detailed, transparent proposals so you know exactly what's included and can plan accordingly. Contact us for a custom quote based on your program needs.
Do you have references from current Travel Partners?
Yes. We work with a variety of established travel brands in student travel, adult travel, and FIT. We're happy to connect you with current partners for candid conversations about our operational performance and partnership approach.
Need more information?
Our team is ready to answer any additional questions you might have
Ready to start your journey?
Whether you're planning a student trip, exploring partnerships, or seeking a family adventure, we're here to help you create something extraordinary.
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